Refund Policy

At StreamIPTVpro, we are committed to providing the highest quality streaming service. However, we understand that technical issues may occur. Please read our policy carefully below.

1. 7-Day Money Back Guarantee

We offer a 7-day guarantee period for all our subscriptions. If you are not satisfied with the service or encounter technical issues that our support team cannot resolve, you can request a full refund within 7 days of your purchase.

2. Refund Eligibility Conditions

To be eligible for a refund, the following conditions must be met:

• You have contacted our technical support to try to resolve the issue before requesting a refund.
• The problem originates from our servers and not from your equipment or internet connection.
• The request is made within 7 days of purchase.

3. Non-Refundable Situations

We cannot issue a refund in the following cases:

• Client Connection Issues: If your internet speed is insufficient (less than 12 Mbps for 4K) or unstable.
• User Error: If you cannot configure your device despite our guides, or if you purchased the wrong pack without checking compatibility.
• Change of Mind: If you simply decide you no longer want the service after full activation.
• Internet Service Provider (ISP): If your ISP blocks IPTV connections (we recommend using a VPN in this case, but this is not a ground for IPTV service refund).

4. Request Process

To request a refund, please contact us via:

• Email: support@streamiptvpro.com
• WhatsApp: 00212 664 646 373

Please include your order number and a detailed description of the issue encountered.

5. Processing Times

Once your request is approved, the refund will be processed immediately. Depending on your payment method (Credit Card, PayPal, Crypto), funds may take between 5 to 10 business days to appear in your account.